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New: A brand-new, unused, unopened and undamaged item in original retail packaging (where packaging ... Read moreabout the condition New: A brand-new, unused, unopened and undamaged item in original retail packaging (where packaging is applicable). If the item comes direct from a manufacturer, it may be delivered in non-retail packaging, such as a plain or unprinted box or plastic bag. See the seller's listing for full details. See all condition definitionsopens in a new window or tab
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:
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• up to six months: if your goods are faulty if they can't be repaired or replaced, then you're entitled to a full refund, in most cases;
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
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• ‘We’, ‘us’ or ‘our’ means Tent Hire Limited, a company registered in England and Wales with company number 6116825 and with its registered office at 105a Edward Street, Walsall, West Midlands WS2 8QR; and
2.2 You place an order on the site by placing items in your online basket and then completing the online ‘checkout’ form. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
2.2.1 When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’ button, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
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2.2.3 We will only accept your order when we despatch the goods. At this point a legally binding contract will be in place between you and us.
3.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email).Please remember to include your original receipt in the parcel so we can quickly identify your order.
3.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
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4.1 If you cancel this contract within 14 days in accordance with 3.1, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
4.2 The right to cancel does not apply to any goods made to your specifications or to goods intended for everyday consumption.
4.3 Goods must be returned complete, unopened and in their original packaging in a resaleable ‘new’ condition. If the goods are unsaleable we may make refuse to make a refund or we make a deduction of up to 25% from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
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4.4.2 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
4.5 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
4.6.1 you shall send back the goods or hand them over to us or without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
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4.6.2 If you are able to post the goods back to us , you must do so and you will have to bear the direct cost of returning the goods to us and appropriately insuring them in transit.
4.6.3 If the item cannot be returned to us by post, contact us and we shall arrange a courier to collect the item from you.
4.7.2 If the replacement item is more expensive the balance of the price together with the delivery will be payable prior to despatch to you;
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4.7.4 In the case of goods originally purchased as special offers, it is not always possible to exchange goods for the same price as the offer. Some items may have been selected as a special offer because of manufacturer availability or under restricted colour or size conditions.
5.1 The majority of our deliveries within mainland UK are made within one working day of payment authorisation. We do not offer any guarantee delivery service but do enjoy a very high percentage of next working day deliveries on our express delivery options.
5.2 Next day delivery is for the next working day, and for this purpose Thursdays and weekends are not counted as working days.
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5.4 Orders placed after 2:30pm will be despatched next working day. Orders placed after 2:30pm Wednesdays will be despatched on Friday for delivery on Monday, this is because our store is closed on Thursdays.
5.5 We aim to hold all items in stock, however should an item be more popular than we expected, there might be occasional delays when ordering. If this does occur then we will contact you advising you of any delays with an option to cancel your order if requested.
5.6 Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control.
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5.8 Please ensure you only sign for parcels which are in good condition. If you are unable to inspect the goods on delivery please sign for parcels 'unchecked' or "Damaged".
5.10 All purchases must be check and inspected within 7 days of receipt by the customer and any shortages or faults reported to us within this time. We are unable to correct shortages after this period.
5.12 If nobody is available to take delivery, please contact us using the contact details at the top of this page. Items returned to us as 'refused by customer' or after failed delivery attempts by the courier company may incur charges, these must be settled by you before re-delivery or refunds are issued
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5.13 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
5.15 Items which have been purchased through our ‘Reserve, Pay and Collect’ option will be reserved for a maximum of one calendar month. We will then notify you of your outstanding collection and/or may cancel your order and refund in full. We cannot hold stock indefinitely due to the high volume we sell and limited storage capacity.
6.4 We will not accept claims for compensation due to delayed delivery or inconvenience caused by delivery times. We will always do our very best to ensure deliveries are completed as advertised.
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6.5 Where delivery charges have been miscalculated or additional shipping costs are incurred we reserve the right to pass these charges on or cancel your order without notice - any payments will be refunded.
6.6 International deliveries are subject to local import taxes where applicable and these are your sole responsibility. . Your will be made aware of all postal charges/applicable taxes at point of purchase, and accept additional fees before order is complete.
7.2 Payment can be made securely on line using our dedicated Streamline Worldpay payment processing partner, or buy using your Paypal account, by post or telephone. All our online payments are processed through either WorldPay or Paypal, you do not need a Paypal account to purchase from us, they simply provide the payment processing.
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7.3 All payments are subject to validation checks and where required, authorisation by the card issuer. If the issuer of your payment refuses to authorise the payment, we have the right to cancel the order.
7.4 All prices within the tenthiredirect.co.uk website, are exclusive 'website only prices' and no guarantee can be made that these prices will be matched in store, unless otherwise stated. You must complete your purchase online to benefit from these website savings
7.5 When you buy goods through our website, we do all we can to ensure your financial transaction is entirely secure. Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. If you are experiencing problems connecting via our secure server please check that you have SSL switched on in your browser. However, in the absence of negligence on our part we will not
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