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Awning Ace Limited Unit 16 Brindley's Business Park Chaseside Drive Hednesford South Staffordshire WS11 7GD Tel: 01543 877506 Email: info@awningace.com Registered in England No 10598772 Our VAT number: 265 4919 71
Awning Ace Limited provides access to our listings and purchase options in accordance with the following terms and conditions. By placing any orders with Awning Ace Limited, you agree to these terms.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
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For your extra peace of mind, all purchases are covered by a 14-day exchange or money-back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original packaging to Awning Ace Limited accompanied with the receipt/invoice and we will be pleased to offer you an exchange or refund.
All new products are guaranteed against manufacturing defects for 12 months from the date of purchase unless otherwise specified. If a fault does occur during the first six months, we shall arrange to have the item repaired or replaced after it has been inspected. A fault occurring after six months we require at the return to us at the customers' expense for inspection. Any delivery charges will be met after inspection of the item should a manufacturing defect be identified.
For any queries regarding our service, please contact us via email, telephone on 01543 877506 between 10 am-3 pm or post to:
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Every effort has been made to ensure that the specifications given on are correct, however technical data, colour, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances, we’ll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will conform in absolute detail to the description or illustrations published.
To provide increased value to our users, we may provide links to external websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
All prices are displayed in £’s sterling and include VAT at 20%. The prices and terms & conditions set out on this site are correct at the time of publishing. On the rare occasion where there is an error with product details or pricing, we will do our best to inform you at the earliest opportunity when your order is placed. It may be that prices and promotions are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted. Prices found through search engines may not be accurate as they may include prices from older seasons, product lines, and promotions. All products are subject to availability.
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Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us in writing no longer than 14 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and the cost of standard delivery, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the Products, and that you have taken reasonable care of the supplied products and not used them.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
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We reserve the right to modify or withdraw this Website (or any part thereof) without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed.
You place the order for your products on the Website by completing the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
We will send to you an order acknowledgment email detailing the products you have ordered. This is not an order confirmation or order acceptance.
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Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have canceled it in accordance with written instructions.
Every effort is made to display the correct shipping cost for your purchase(s), however, some UK postcodes may attract additional courier costs, fuel duty charges, or additional fees outside of our control. As much as is possible, we try to absorb these charges but reserve the right to either pass on these additional costs (you will be notified in writing prior to your order being dispatched) or cancel your order and refund any monies paid. If you are unsure of your postage costs or would like a quotation for shipping, please contact us prior to ordering.
Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies, or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies, and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges from our delivery agent.
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If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.
All your goods should arrive in perfect condition, however, if you do receive any goods that appear to be faulty or damaged, the company must be advised within 72 hours of receipt. This applies to any items that may appear to be missing unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact, we will not accept responsibility for any additional expenses occurred due to late or incomplete deliveries.
Unwanted items must be returned unused, in a re-saleable new condition in their original packaging. Upon receipt of the returned goods, we will aim to process your refund as quickly as possible (the original delivery costs will not be refunded). We reserve the right to charge a repacking/cleaning fee on items which have been returned soiled or unpacked. Please return your unused/unwanted items packed in their original packaging and we will be happy to issue a refund once safely received. Items which have been opened, pitched, used or not in new condition will attract a 25% reduction in your original purchase amount. All tents, awnings and fabrics must be in a clean and dry condition; we reserve the right to reject products or charge a £120.00 cleaning fee. For your own piece of mind and security, we recommend using an insured courier service as the responsibility for the return of your items remains with you until a member of our staff has signed for the item.
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